Infrastructure Technician

Available for: 16-19, Apprenticeships,


An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Course Details

Networking and Architecture

  • Maintenance Processes, Cabling and Connectivity
  • Architecture of computer systems and business IT architecture
  • Numerical Skills, understand where to apply the relevant numerical skills
  • Maintaining a Secure Network, the relevant networking skills necessary to maintain a secure network

Mobile and Operating Systems Cabling and Connectivity

  • Operating System Software and Configuration: Understanding and working knowledge of current operating systems.
  • Remote Systems Management: Understand the importance of disaster recovery and the application of disaster recovery plan with remote support.

Cloud Services

  • Configuration and Management of Cloud Services : will gain an understanding and working knowledge of the Cloud and cloud services.
  • Disaster Recovery: the apprentice will understand the importance of disaster recovery, how a disaster recovery plan works and their role within it

Coding and Logic

  • General overview of command line scripts : A general overview of command line scripts
  • Common commands and uses of scripts : Learn the common commands and uses of scripts
  • Scripting Language Syntax : Recognise different coding and language
  • Application Lifecycle management : Application lifecycle management
  • Algorithms and Data Structures : Algorithms and data structures
  • The Fundamentals of Web Page Development : The fundamentals of web page development

Business Processes

Business Processes : Understanding of business processes and apply these skills in a working enviormnet
Working Knowledge of Business IT Skills : Working knowledge of business IT skills required by an organization

Technical Competencies Technical Knowledge and Understanding Underpinning Skills, Attitudes and Behaviours
  • Communication
  • IT Security
  • Remote Infrastructure
  • Data
  • Workflow management
  • Health and Safety
  • Performance
  • Range of cabling and connectivity
  • Maintenance processes
  • Basic elements and architecture of computer systems
  • Relevant numerical skills
  • Networking skills necessary to maintain a secure network
  • Similarities, differences and benefits of the current Operating Systems
  • Operate remotely and how to deploy and securely integrate mobile device
  • Working knowledge of Cloud
  • Disaster recovery and how a disaster recovery plan works
  • Complies with business processes
  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations

Related Job Roles

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support
  • IT Technician
  • Junior Support Engineer
  • Helpdesk Support Advisor
  • Junior Helpdesk Analyst
  • Junior Systems Administrator


15  Months

Study Format

  • 1 days per week (day release)
  • Block / Relase
  • Online learning
  • Workshops

Entry Requirement

  • A minimum of GCSE English grade 4 or C
  • GCSE Maths grade 4 or C
  • 4+ or C in science Science /  Technology subject preferred.
  • English and Maths: Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.

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